Mobile App
CLIENT
UKG
MY ROLES
UX / UI DESIGN
PRODUCT MANAGER
TOOLS
FIGMA
PROCREATE
InDesign
OTTER.AI
TIME
24 HOURS
VIEW
PROTOTYPE
PROJECT SUMMARY
ENTERS
THE ROOM
In a 24-hour hackathon, I was placed in a team of 2 UX Designers and 3 Software Developers. Our Industry Partner, UKG enters the room and gave us a pretty big task; to conceptualize and pitch a product to leverage AI and Machine Learning to bring people centric Human Capital Management offerings to the market.
THE GOAL
REDUCE BURNOUT
After discussing and exploring possible spaces to incorporate we thought of employees who need and deserve the most love -- nurses.
As a team, we decided to focus on, how might we empower nurses to have a space where they can disconnect from work so that they can have the time to care for their health? So then, UX Designers & Software Engineers collaborated to make magic happen! ✨
We hope an interactive calendar that is able to be adaptive to an employee’s emotions will help reduce burnout in healthcare and in other fields. 🤞
IDENTIFYING THE PROBLEM
HEALTH & CARE in HEALTHCARE
66%
of nurses report high levels of job burnout.
National Library of Medicine.gov
6%
of healthcare workers take less than 1 week of vacation every year.
Hospital Recruiting pdf
After conducting research we discovered that healthcare workers have an extremely high burnout rate and have very little time to self heal. We wanted to create a digital solution that would help nurses in anyway.
So, we set out to answer why?
PRIMARY RESEARCH
NURSES ASK FOR A BREAK
Racing against the clock, we scrambled to gather and interview 5 nurses. We began to empathize with nurses as we better understood their daily struggles, the behaviors they fall into, and their relentless motivation.
In addition to the demands of the job, all 5 nurses experience constant frustrations requesting time off when needed. To top it all off, once the time is finally requested & approved, nurses are unable to disconnect as they are called and requested to help due to staff shortage -- making it almost impossible to take the time required to truly disconnect and heal.
COMMON THEMES & INSIGHTS
🔥
Feeling Burnt-out
Nurses are exhausted of mental and emotional energy. They want to have more time to self-heal so they can be their best selves for family, friends and patients.
⏰
Requesting Time Off
Nurses find the process of requesting time off extremely stressful- It's highly competitive and takes a lot of coordinating from different parties.
😬
Stress & Guilt
Nurses feel like they can't fully disconnect during breaks. They fear the hospital will call due to scheduling conflicts/ shortage and feel guilty saying "no" to helping.
"It can be stressful when they try calling you, but I can't go because I'm away on vacation."
PERSONA
CECILIA 👋
👩🏻⚕️ Nurse | 🌴 Miami | 31 | 💍 Married | Kids
Cecilia has been a nurse for the past 7 years. Her favorite part of the job is seeing her patients get better and the support she feels from her team. She loves traveling and sharing the wonders of the world with her 7 and 10 year old.
Motivations
-
Wants to be her best for her patients
-
Wants to spend more time with family
Behaviors
-
Feeling guilty, accepts additional shifts when asked
-
Meets with, emails, and texts staff for schedules
Pain Points
-
Coordinating to schedule time off
-
Trying to have family time without work interruptions
HOW MIGHT WE...
use emerging technologies such as AI/ML to help nurses take the time to heal in order to reduce burnout rates?
DESIGN PRINCIPLES
DESIGN WITH PURPOSE
User Goal:
We want to empower nurses to efficiently manage their schedule without stress and to trust that they will be given the space needed to heal, while optimizing usability.
Business Goal:
We want to ensure a people centric Human Capital Management to reduce employee burnout. The primary metrics we’ll be looking at is task success rate, user error rate and time-on-task.
🌎
Extensibility
Our solution should be scalable and extensible for future models and use cases.
⏰
Effeciency
Users should be empowered to make a fast decision with as little information possible.
🤝
Trust
Our solution should maximize confidence and minimize stress.
NEW SYSTEM
JUST BOOK IT.
Efficiency, Effort and Trust are top of mind for nurses when requesting time off.
Helps users pick a calendar with purpose.
Helps users recognizes dates that are available, unavailable and selected.
Efficiency ⏰
Help users schedule time off without having to meet with managers- eliminating back and fourth.
Calendar tabs: Helps users quickly toggle between calendars depending on purpose of task.
Deselected dates: Helps users identify which dates are no longer available (Alternative: Swap Shift)
Highlighted dates: Gives a clear view of the dates selected.
Empowers to make a fast decision with as little information possible.
Effort👌
Empowers users to decide degree of availability with little effort.
Prompt: Maximizes confidence and reduces stress involved.
Check boxes: Empowers users to choose when they are available to give additional support if needed.
Listed dates: Reduces effort to convey degree of disconnect needed.
Maximizes confidence, builds trust and strengthens relationships.
Trust 🤝
Maximizes confidence, builds trust and strengthens relationships.
Image: Maximizes trust and reduces cognitive load for nurses.
Confirmation: Help users understand that they are valued and deserve to take the time needed.
CTA: Help users quickly identify next step.
THE IMPACT
BURNING BRIGHT!
After 24 hours
We created an app that put nurses in the center of care.
The current result empowers nurses to take the time needed to self heal, foster a meaningful relationship with employers built on trust, and minimize additional stress-associated burnout.
AI & ML
AI and Machine Learning will be incorporated to assist in managing the well-being of all staff.
For example, AI/ ML suggests to a manager that a nurse is in need of a break based on factual data depending on the nurses interactions with the system such as number of hours worked, cases handled, and PTO.
Using this data, the application will suggest managers and staff when it is the right moment to take time off, the amount of days needed and to what degree.
Future Impact
Our solution is scalable and extensible for future models and use cases. What we made today for nurses can be marketed for all frontline workers.
Just like nurses, most frontline workers are facing burnout. Let’s empower hardworking professionals to take a break and feel that it is ok to do so.
People first. So let’s help take care of them. 😉